Shipping policy

Shipping Policy

Last Updated: August 23, 2026

Thank you for shopping with PawSnug. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

Order Processing

Orders are typically processed within 1–5 business days before shipment.

Processing times may be longer during holidays, promotions, product launches, or periods of high order volume.

Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

Estimated Delivery Times

Estimated delivery is generally:

2–12 business days after shipment

Delivery times are estimates and are not guaranteed.

Actual delivery times may vary depending on:

  • Your location

  • Carrier delays

  • Customs processing

  • Weather conditions

  • Holidays

  • High shipping volume

  • Other circumstances outside our control

Tracking Your Order

When tracking is available, it will be sent to the email address provided at checkout.

Please allow some time after receiving your tracking number for the carrier system to update.

Tracking updates are controlled by the shipping carrier and may occasionally be delayed.

Multiple Packages

Some orders may be shipped in separate packages depending on product availability, fulfillment location, or shipping method.

If your order arrives in multiple shipments, you may receive more than one tracking number.

Shipping Address Accuracy

Customers are responsible for entering a complete and accurate shipping address at checkout.

Please carefully check your:

  • Full name

  • Street address

  • Apartment or unit number

  • City

  • State or province

  • Postal code

  • Country

PawSnug is not responsible for delivery issues caused by incorrect, incomplete, or outdated shipping information, except where required by applicable law.

If you notice an error, contact us immediately at pawsnug1@outlook.com.

We cannot guarantee that an address can be changed after an order has entered fulfillment.

Packages Marked Delivered

If tracking shows your package as delivered but you cannot locate it, please first:

  • Check around your property or delivery area

  • Ask household members or neighbors

  • Check with your local carrier

  • Allow up to 48 hours in case the carrier marked the package delivered early

If you still cannot locate the package, contact us at pawsnug1@outlook.com and we will help review the shipment.

Where carrier records confirm successful delivery to the address provided at checkout, the order may be considered fulfilled unless additional evidence shows otherwise or applicable law requires a different resolution.

Lost or Delayed Packages

A delayed package is not automatically considered lost.

If tracking stops updating for an extended period, we may ask you to wait for the carrier investigation process to be completed before a replacement or refund is considered.

If the carrier confirms that a package was lost in transit, we will review the order and provide an appropriate resolution.

Refused or Unclaimed Deliveries

Customers are responsible for accepting delivery of their orders.

If a package is refused, left unclaimed, or returned because of failed delivery attempts, additional shipping or return costs may apply where permitted by law.

International Orders

International orders may be subject to:

  • Customs inspections

  • Import duties

  • Taxes

  • VAT

  • Carrier handling fees

  • Other local charges

Unless collected at checkout, these charges are generally the responsibility of the customer.

PawSnug is not responsible for customs delays or government-imposed import charges.

Shipping Delays

While we work to ensure orders arrive as quickly as possible, shipping delays can occasionally occur due to circumstances outside our control.

PawSnug is not responsible for delays caused by carriers, customs, weather, natural disasters, transportation disruptions, incorrect customer information, or other events beyond our reasonable control, except where applicable law provides otherwise.

Order Changes & Cancellations

If you need to change or cancel an order, contact us as soon as possible at:

pawsnug1@outlook.com

We will make reasonable efforts to help, but orders that have already entered fulfillment or shipped may no longer be changed or canceled.

Contact Us

For shipping questions or delivery concerns, contact:

PawSnug Customer Support
pawsnug1@outlook.com